How to dispute a review · Response within 48 hours guaranteed
We acknowledge all dispute requests within 24 hours and provide a full response within 48 hours. We take every dispute seriously and investigate fairly.
Email hello@rentrightnz.co.nz with subject line "Review Dispute". Include your full name, the property address the review refers to, the specific review content you are disputing, and your reason for believing the review is false or violates our guidelines.
You will receive an acknowledgement email within 24 hours confirming we have received your dispute and assigned it a reference number.
We review the content against our Review Guidelines and Terms of Service. We may contact the original reviewer for more information. We assess whether the review contains false statements of fact, personal attacks, or content that violates our policies.
We will email you our decision with a clear explanation. Possible outcomes: review removed, review edited to remove specific content, review remains published, or dispute escalated for further review.
If you disagree with our decision, you may request a second review by a senior team member. Appeals must be submitted within 7 days of receiving our decision.
The following are NOT valid reasons to request removal of a review:
If you believe a review breaches the Harmful Digital Communications Act 2015 and our internal process has not resolved the issue, you may contact NetSafe at netsafe.org.nz for free mediation. NetSafe is the approved agency under the HDCA for online content complaints.
For matters you believe constitute defamation under the Defamation Act 1992, you may seek independent legal advice. We recommend contacting a NZ solicitor before pursuing court action, as legal proceedings are costly and time-consuming for all parties.